Call center services are services performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls. Basically, any business process you can do by phone, web or email can be outsourced to Nefele. Our services can be used by your company to extend your reach into new markets, provide stronger customer support or even retain your existing customers.

An inbound call center is responsible for incoming calls. When a customer calls, the call center picks up the phone and takes care of the customer’s request – it’s usually a matter of classic customer service. Inbound examples include telephone services such as a hotline, “first level support” or a help or service desk where customers can report faults, submit complaints or order products.

An outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something. Classic outbound call center services include new customer acquisition, appointments, address qualification, market research, customer surveys and service calls to strengthen long-term customer loyalty.

Here at Nefele we care about your customers as much as you do. With our costumer services we provide your company first level solutions which with you can be sure that your customers are receiving the best treatment, doesn’t matter if they need support or if they want to buy one of your products: they will feel like they’re part of your family. And surely they are!

Telemarketing is the direct marketing of goods or services to potential customers over the telephone, Internet, or fax. We do everything that is necessary for you to expand your market and even find new ones. With us you can focus on your internal processes all the time without any worries, meanwhile we explore of new horizons for you!

The quality of support a technology customer receives is just as important as the quality of the product. There is an increasing dependency on technology, quick and efficient guidance to address issues is critical to maintain customer satisfaction and loyalty. Today’s competitive market seems to witness frustrations produced by busy signals, long hold times and incompetent staff leading to a natural loss of customers.

Healthcare business process outsourcing, or simply Healthcare BPO is an outsourced business activity or process that provides support (admin or otherwise) to medical institutions, staff, and organizations. Commonly outsourced activities include coding, billing services, transcription, etc.

It’s safe to say that healthcare companies, ranging from insurers to pharmaceutical companies, are not seen as the most customer-centric. With an increasing demand for healthcare services, it’s only essential for businesses to ensure better patient and customer experiences. 

LPO services involves transferring the work of attorneys, paralegals and other legal professionals to external vendors located domestically and overseas. Legal outsourcing is growing in popularity as law firms and corporate legal departments seek to minimize costs, increase flexibility and expand their in-house capabilities. Outsourcing legal work domestically or to overseas providers, known as offshoring, offers several key advantages.