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México is your best option for BPO

Latin America has seen a 1644.3% growth in internet usage over the last 15 years, hence uncovering a considerable talent pool for outsourcing.

BPO Options

Offshore Outsourcing

Also known by the related term ‘offshoring.’ Offshore vendors are located in foreign countries. For example, a company in Canada can hire an offshore virtual assitant from Mexico.

Onshore Outsourcing

Onshore vendors are located within the same geographic borders as the company but may be positioned in a different city or state. For example, a company in Denver, Colorado hires a provider in Seattle, Washington to perform non-core processes.

Nearshore Outsourcing

Nearshore vendors sit in bordering and neighboring countries to that of the company. For instance, business process outsourcing services in Canada and Mexico are considered nearshore vendors to the United States.

What WE Do

Voice Support

The BPO services provided by a prestigious business process outsourcing organization as Nefele is a great help for offshore companies in respect to handling of their noncore business functions. 


  • Lessen management work
  • Derive competitive sharpness
  • Provide proper client support
  • Reduction in operation cost

Call center services are services performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls. Basically, any business process you can do by phone, web or email can be outsourced to Nefele. Our services can be used by your company to extend your reach into new markets, provide stronger customer support or even retain your existing customers.

An inbound call center is responsible for incoming calls. When a customer calls, the call center picks up the phone and takes care of the customer’s request – it’s usually a matter of classic customer service. Inbound examples include telephone services such as a hotline, “first level support” or a help or service desk where customers can report faults, submit complaints or order products.

An outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something. Classic outbound call center services include new customer acquisition, appointments, address qualification, market research, customer surveys and service calls to strengthen long-term customer loyalty.

Here at Nefele we care about your customers as much as you do. With our costumer services we provide your company first level solutions which with you can be sure that your customers are receiving the best treatment, doesn’t matter if they need support or if they want to buy one of your products: they will feel like they’re part of your family. And surely they are!

Telemarketing is the direct marketing of goods or services to potential customers over the telephone, Internet, or fax. We do everything that is necessary for you to expand your market and even find new ones. With us you can focus on your internal processes all the time without any worries, meanwhile we explore of new horizons for you!

The quality of support a technology customer receives is just as important as the quality of the product. There is an increasing dependency on technology, quick and efficient guidance to address issues is critical to maintain customer satisfaction and loyalty. Today’s competitive market seems to witness frustrations produced by busy signals, long hold times and incompetent staff leading to a natural loss of customers.

Healthcare business process outsourcing, or simply Healthcare BPO is an outsourced business activity or process that provides support (admin or otherwise) to medical institutions, staff, and organizations. Commonly outsourced activities include coding, billing services, transcription, etc.

It’s safe to say that healthcare companies, ranging from insurers to pharmaceutical companies, are not seen as the most customer-centric. With an increasing demand for healthcare services, it’s only essential for businesses to ensure better patient and customer experiences. 

LPO services involves transferring the work of attorneys, paralegals and other legal professionals to external vendors located domestically and overseas. Legal outsourcing is growing in popularity as law firms and corporate legal departments seek to minimize costs, increase flexibility and expand their in-house capabilities. Outsourcing legal work domestically or to overseas providers, known as offshoring, offers several key advantages. 

Non-voice Support

Running a business often includes receiving tons of important emails from your customers which majority of the times go unnoticed and unanswered. Similarly, chat support is another important service that can cause havoc if left unattended. But by outsourcing these services to Nefele, you can rest assure that your non-voice support will bring tremendous improvements in customer loyalty and satisfaction

Virtual Assistant

virtual assistant is an independent contractor who provides administrative services to clients while operating outside of the client’s office. A virtual assistant typically operates from a home office but can access the necessary planning documents, such as shared calendars, remotely.

Call Center Support for NBFI

A common thread between NBFI is their growing need for call center services to help them with their several processes. Outsourcing their various processes to a call center helps these companies keep their focus on their core objectives and allows them to divert their resources on other critical functions.

Nefele offers a range of call center services for NBFI that help them with everything from onboarding new customers to handling customer complaints.


Frequently Asked Questions

Why Use BPO?

Business process outsourcing services make it easier for businesses to dedicate their time and resources to core business and office operations.

What is Business Process Outsourcing?

Between 2012 and 2016, the global business process outsourcing (BPO) industry grew at a compound annual growth rate of 4.4% to reach total revenues of $140.3 billion in 2016.

Business process outsourcing is a subset of outsourcing that involves contracting third-party service providers for various business-related operations and responsibilities. While manufacturers initially used BPO, pretty much every industry you can think of around the world now uses it as part of their business models.


Why México is your best option for BPO?

Latin America has seen a 1644.3% growth in internet usage over the last 15 years, hence uncovering a considerable talent pool for outsourcing. In 2017, Mexico was the 8th most desirable outsourcing location in the world.

Mexico’s growth as a BPO nation is owed to:

  • Proximity to Silicon Valley.
  • A huge talent pool of around 500,000 IT professionals working in the BPO sector.
  • Political and economic stability.

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